What the platform does once it is running someone's network.

A network of hundreds of thousands of sites generating ~1.25 crore alarms a day, handled by static correlation rules and manual RCA. Six coordinated AI capabilities turned that flood into unique actionable incidents, without a single byte leaving the operator's estate.

~60%

Alarm noise reduced through AI correlation & deduplication

~50%

Faster mean time to resolve (MTTR) across incident families

~60%

First-time-right resolution on defined incident types

Thousands of change requests a month across hundreds of change categories, assessed by checklist and delivered by hand. Seven coordinated flows turn each CR into a risk-scored, simulation-backed, auditable operational outcome.

~30%

Faster MOP preparation, validation and delivery cycle

~20%

First-time-right improvement across CR categories

80%

Zero-touch execution on approved change categories (target)

O-RAN gives operators vendor choice, and with it more moving parts to coordinate on every site turn-up. One automation layer now carries planning data, field capture, provisioning, configuration and verification end to end.

<2 hrs

To bring a new site live, down from a full day

Zero

Manual data entry: planning data syncs automatically and on-site device details are captured via QR, serial or MAC scan

1,000s

Of network nodes deployed this way, nationwide

A pan-India optical backbone built over years from more than a dozen equipment vendors, each with its own element manager on its own island. One cloud-native OSS now normalizes all three layers into a single operational picture.

~27,000

Devices unified

3

Network layers

15+

OEMs integrated

Passive plant in GIS, active inventory in an M6-class system, faults in ServiceNow, plus spreadsheets from each acquired business. The POC ran on production data and turned known-inaccurate records into an actionable asset.

15+

Use cases validated on the customer's live inventory data

Multiple

Acquisition-era systems of record correlated into one model

1

Digital twin unifying passive and active inventory

MDU and FTTH builds delivered to a Tier-1 carrier, where acceptance gates payment. Twelve automated checks, 300+ verifications per site, and a manual-read queue for everything the vision models are not confident about.

300+

Automated verifications per site, across 12 QA checks: file audit, Pre/Post-FDS, OPM, OSP drawings, six photo analyses, OTDR and Tier-2

10+ formats

Thousands of files audited across sites: XLSX workbooks, PDF and CAD drawings, OTDR .sor traces, JPEG/PNG photos, CSV, DOCX

100%

Evidence coverage: every unit, port and fibre checked, not sampled

Every prepaid activation touched half a dozen independent systems, each provisioned by hand by the few engineers who knew every console. One request in one UI now orchestrates all of them, transactionally.

~90%

Manual provisioning effort eliminated across core systems

Mins

SIM-to-activation turnaround, down from hours or days

~80%

Fewer provisioning errors, fallouts and half-configured subscribers

Every IMSI, ICCID and number range the operator owned lived in shared spreadsheets, maintained by hand and reconciled by memory. One platform became the database of record for every SIM in the country.

0

Excel sheets; one central database is the source of SIM truth

100%

Vendor ordering digitalised, from PO to delivery inside the platform

~95%

Fewer inventory discrepancies, duplicates and stale-range errors

There was no customer care portal at all. Every call meant an agent pivoting between billing and network consoles to work out who the customer even was, and every service action meant touching multiple prepaid systems by hand.

~50%

Lower average handling time per customer interaction

1

Portal replacing separate logins to every core and billing system

Mins

SIM swap and replacement, down from hours of multi-system work